Bilingual applicants in the Spanish/English languages are encouraged to apply; you must apply online: http://www.montgomerycountymd.gov/ohr/staffing/careers.html Job: IRC15116

Program Specialist II (Community Services Program Analyst), Grade 21

Job Title Program Specialist II (Community Services Program Analyst), Grade 21 Location Silver Spring, MD, US Organization Name Recreation Medical Exam Medical History Background Investigation Yes Financial Disclosure No Job Description CLOSING DATE: August 6, 2014 The Montgomery County Department of Recreation has an opening for a Program Specialist II (Community Services Program Analyst). This position leads the staff and operations of a data entry unit which is responsible for entering critical information about Department classes and programs into the department’s business software system, Class by Active, an integrated database. Responsibilities include prioritizing and planning the workload of data entry tasks in compliance with schedules, deadlines, protocol and policy. The incumbent also reviews and analyzes unit production and operations, and enters data. The ideal candidate is computer literate, intrinsically motivated, well organized, adaptable to change, willing to learn; and has experience analyzing and interpreting policies, procedures, and regulations. The successful candidate is also able to demonstrate their ability to effectively communicate critical information in writing; provide excellent customer service; and work professionally and efficiently with diverse clientele in a production driven work environment. This position is assigned to the Management Services Team of the Montgomery County Recreation Department. This work is critical to the Department’s mission and ability to meet all benchmarks. This Program Specialist is responsible for preparing statistical reports on a monthly, quarterly and annual basis as well as preparing special reports as needed by management. Additionally, the responsibilities include planning and coordination of department customer surveys, and maintaining a liaison role with the County Stat and Data Montgomery staff. Duties: * Under general supervision, directs and oversees all aspects of a data entry operation, including day to day planning, organizing, and delegating. Provides leadership and direction to unit staff members. * Revises, maintains and updates data entry procedure documentation, and other resource materials. * Conducts quality checks on data entry and delivers clean, complete baseline data sets. * Reviews, verifies, enters and reconciles data and generates routine and specialized reports and presentations as requested. * Develops and administers customer feedback tools, such as customer surveys, analyzes data and reports results. Bilingual applicants in the Spanish/English languages are encouraged to apply. If the candidate selected for this position possesses multilingual skills, he/she will be required to successfully pass an examination assessing oral communication, reading comprehension, and interpreting skills. For Advanced proficiency, the candidate must also pass an examination requiring translating text from Spanish to English and vice versa. Additional Employment Information Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to special.accommodations@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws. Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference. Minimum Qualifications Experience: Two (2) years of professional experience in public or business administration. Education: Graduation from an accredited college or university with a Bachelor’s Degree. Equivalency: An equivalent combination of education and experience may be substituted. Preferred Criteria Resume must include information specific to the preferred criteria listed below. Make sure that your resume references your knowledge, skills, and abilities as they relate to the preferred criteria. Ideally, the preferred criteria should be addressed in a separate section in your resume. The system only allows for one document to be submitted so your preferred criteria must be part of the resume. 1. Experience using word processing, creating and maintaining spreadsheets, and working with relational databases for data entry, generating surveys and producing reports. This includes experience creating and running queries to gather specific information. 2. Experience working with recreation management software, such as Class, ActiveNet, or RecTrac. 3. Experience reconciling complex data entry discrepancies in a production-driven work environment. 4. Experience meeting time-sensitive deadlines, organizing, and prioritizing work in a fast-paced, high pressure work environment; and, managing multiple assignments while being detail oriented and flexible. 5. Experience preparing presentations with specific requirements for targeted audiences, especially using PowerPoint. 6. Experience listening to customers (internal and external) to resolve existing problems in an expedient and helpful manner. If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume. All applicants will be reviewed by OHR to determine whether or not they meet minimum qualifications for the position. All applicants who meet minimum qualifications will be reviewed and rated by subject matter experts based on the Preferred Criteria. Based on the results of Preferred Criteria evaluation, applicants will be rated and placed on the Eligible List as either “Qualified” or “Well Qualified.” The highest rated applicants will be placed on the Eligible List and may be considered for interview. Employees meeting minimum qualifications who are same grade or higher will be placed on Eligible List as a “Transfer” candidate and may be considered for interview. Note: In the event there are 10 or fewer minimally qualified candidates, all will be placed on the Eligible List as Qualified and Hiring Managers will be required to interview a minimum of five candidates. For “seniority” jobs (as shown in Article 8), resumes will be reviewed and rated by subject matter experts based on the Preferred Criteria. Minimum Salary 48557 Maximum Salary 80284 Currency USD

Thank you, Muchas Gracias, Elizabeth Ortega-Lohmeyer Recreation Specialist Montgomery County Recreation 4010 Randolph Rd, Silver Spring, MD 20902 240-777-6973 direct 240-876-6419 cell 240-777-6839 En Español Elizabeth.ortega@montgomerycountymd.gov http://www.montgomerycountymd.gov/rec]]>