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For Immediate Release: 2/24/2015 Montgomery County Office of Consumer Protection Participates in National Consumer Protection Week Montgomery County’s Office of Consumer Protection (OCP) will join federal, state and local agencies and consumer advocacy organizations to celebrate the 2015 National Consumer Protection Week (NCPW) March 1 – 7. Every year, NCPW encourages people and businesses to learn more about avoiding scams and understanding consumer rights. As part of NCPW, OCP is reaching out to local merchants to distribute two brochures, “Protecting Personal Information: A Guide for Business,” and “Small Business Scams.” These publications will help merchants securely maintain both their customers’ and employees’ personal information and identify the most common scams affecting the business community. Also, OCP Director Eric Friedman will host a live online discussion on March 3 from noon to 2 p.m. to address some of the challenges facing local businesses. Local business owners in Montgomery County are encouraged to participate in this discussion. Questions can be submitted in advance at OCP Live Discussion. This year, the Office of Consumer Protection introduced its Business Liaison initiative aimed at promoting good business practices to ensure a fair marketplace for local consumers. For example, in addition to handling consumer complaints, OCP helps businesses comply with consumer and licensing regulations. Auto repair shops, towing companies, new home builders, appliance repair shops and pawn shops operating in the County are licensed by OCP. OCP also helps businesses avoid scams such as billing for unordered supplies, fraudulent invoicing and subscriptions to business directories that do not exist. “We work to create a level playing field that is fair for all businesses – that is why Montgomery County is a great place to make a purchase or operate a business,” said OCP Director Eric Friedman. ”When you make a purchase in Montgomery County, you can get assistance from our office. When you operate a business in Montgomery County you can rest assured that your competitor will also be complying with the same rules.” OCP, the County’s consumer protection agency, investigates thousands of complaints each year involving automotive sales and repairs, new home purchases, home improvements, credit issues, retail sales, internet services and most other consumer transactions. OCP provides pre-purchase information to consumers, as well as speakers to the community on consumer issues. For additional information, or to reach the business liaison, call 240-777-3636 or visit OCP’s website at www.montgomerycountymd.gov/OCP. # # # Release ID: 15-076 Media Contact: Sue Tucker 240-777-6507

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